Questions / Support

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  • What do I need in order to view the courses?
  • 1. A connection to the Internet of at least 56 kbps -- most people now have connections at that speed or faster
    2. A current version of Windows Media Player, available for download free from our download area. Go to Download Area
    3. A current version of Adobe Reader, available for download free from our download area. Go to Download Area
    4. Internet Explorer v 6.0 or greater. The system is also Mac compatible.
    5. Cookies must be enabled on the browser
    6. No firewall
    7. Disable pop-up blockers
    8. A credit card (MasterCard or Visa)
    For technical support, call 24/7 call: 888-237-8306

    Audio/video streaming technology works quite well most of the time. For audio streaming an Internet connection speed of 56 Kbps or higher is recommended. For video streaming the connection should be at least 100 Kbps. This speed is usually achievable by using a cable or DSL modem or through your office network if it has a high-speed Internet connection.

    No matter what the speed of your connection, the stream may be interrupted occasionally because of Internet congestion, especially during peak usage periods. If an interruption occurs, simply wait for the audio/video to continue. If you experience continued interruptions, please return to the course at a later time. If you have downloaded Windows Media Player and are having problems getting it to work, go to the General Information page and click on "click here for Windows Media Player" for configuration information.

  • How do I access my course after I have completed the purchase process?
  • 1. Go to the "My Purchased Courses" tab 2. Click on title of the course you just purchased 3. The course will play. You must complete your course BEFORE the course end date that is posted on the course. For technical support, call 24/7: 888-237-8306.

  • How do I start my course?
  • Once you complete the previous step, the course should play automatically.

  • What do I need to do to complete my course and receive CLE credit?
  • After you have completed the last segment of your online course, click the "Finished Course" button. THEN, to receive Tennessee CLE credit, you must COMPLETE the EXAM and EVALUATION BEFORE your couse will be submitted for CLE credit to the Tennessee Commission on CLE and Specialization by the Nashville Bar Association. Your answers to the exam questions do not affect receipt of CLE credit. PRINT your CERTIFICATE OF COURSE COMPLETION for your records.

  • How do I receive credit for a completed course?
  • When you finish the entire course process (including the completion of the exam and evaluation), the Nashville Bar Association will report the CLE hours for your completed course to the Tennessee Commision on CLE and Specialization within 30 days of course completion. The date that you complete an online course and finish your course exam and evaluation is the date recorded for course attendance. CLE hours completed by midnight on December 31 of a calendar year satisfy CLE requirements for that calendar year. The Nashville Bar Associaiton does not report CLE hours to other states. To self-report to other states, you can use the Certificate of Completion as proof of your online course attendance.

  • Must I complete a course in one sitting?
  • You do not have to complete a course in one sitting. You have the option of entering and exiting a course at any time and resuming your course at any time. NOTE: You must complete your course BEFORE the course end date that is posted at the end of the course description. You will not have access to the course after the posted end date. To re-enter a course: 1. Go to www.nashvillebar.org, pull down the CLE tab at the top of the home page, click on "online CLE seminars." 2. Log on to the online site using the user name and pass word that you created 3. Find your course (using the previous steps), and the course will play at the correct time. 4. For technical support, call 24/7: 888-237-8306

  • How do I go back to a course that I started and didn't complete?
  • NOTE: You must complete your course BEFORE the course end date that is posted at the end of the course description. You will not have access to the course after the posted end date. To re-enter a course: 1. Go to www.nashvillebar.org, pull down the CLE tab at the top of the home page, click on "online CLE seminars." 2. Log on to the online site using the user name and password that you created 3. Click on the "My Purchased Courses" tab on the home page 4. If you do not see your course, click on the "In Progress" tab. Then, find your course title 5. Click on the the title of the course 6. The course will play at the correct point where you left off. For technical support, call 24/7: 888-237-8306

  • I'm stuck! How do I move from one segment to another?
  • Check that your Internet Security setting is no higher than MEDIUM. If it is higher, go to your Internet Options and change the security setting to medium. In addition, ensure that all POP-UP BLOCKERS are turned OFF. If you are in a large law firm, you may need to request that your firm technology support staff assist you in changing the settings. For technical support, call 24/7: 888-237-8306

  • Who can help me with technical difficulties?
  • Technical support is available 24/7. Call 888-237-8306

  • How do I change my status from a non-member to Nashville Bar Association member or vice versa?
  • Go to the User Profile tab at the top of the home page. Scroll down to NBA Member/Nonmember and change your status. Click the SAVE button at the bottom left corner of the page.

  • Is there a refund policy?
  • A course refund may be requested and will be issued on a case-by-case basis based on specific circumstances such as unintentionally purchasing a course more than once. Refund requests should be directed to Susan Blair (susan.blair@nashvillebar.org) or Malinda Moseley malinda.moseley@nashvillebar.org at the Nashville Bar Association.


Call 1-855-906-5678 for 24/7 to speak with a service representative.


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