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Which of your On-Demand and live Webcast courses are approved for MCLE credit?
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All of our On-Demand and live Webcast courses are approved for MCLE credit by the Virginia State Bar. The Credits column on the View Courses page indicates how many MCLE credits each course is worth.
Check the MCLE Credits section below for more information about claiming MCLE credits for our online courses.
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What's the difference between an On-Demand course and a live Webcast?
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The main difference is that On-Demand courses are available at any time of the day or night and live Webcasts are scheduled events.
Our On-Demand courses, also called online seminars, are MCLE-approved archived video courses that you may complete at your leisure after purchasing, up until they are removed from the website.
Our live Webcast courses are MCLE-approved scheduled events that occur at a specific date and time, like a Telephone seminar. All of our live Webcasts have a date in their title to distinguish them from our On-Demand courses.
See below for more information about the differences between the two formats.
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How can I ask questions and interact with the speakers for On-Demand courses and live Webcasts?
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- For On-Demand courses, see the "What is the Bulletin Board?" question in the Purchasing and Viewing On-Demand Courses section below.
- For live Webcast courses, after launching the Webcast you will be able to view a live chat room. You may submit questions privately or publicly into the chat room. Your questions will be answered live by the Webcast speakers.
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Is Technical Support available?
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Yes, please call 800-590-6867 for 24/7 live technical support.
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Can I get a refund for a course that I have already completed?
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No -- please note that refunds will not be given once you have completed a course, regardless of whether you choose to report credit or not. An exception may be granted if you have already received credit for the live course from which an On-Demand course was extracted.
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I changed my contact information - how do I update it in the online course system?
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- Log in to the online course site on the Welcome Page using your email address and password.
- Click on the User Profile button at the top of the screen.
- Change your information as necessary, and click on the Save button to record your changes.
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Please click here to view the FAQs regarding our Online Bundle.
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How do I purchase and view an On-Demand course?
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Please click here for step-by-step instructions: http://www.vacle.org/onlineSemInstructions.htm
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Can I test my system before I purchase an On-Demand course?
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Yes - please visit the Welcome Page and click the Webcast Demo and On-Demand Demo links to launch the tests.
If you encounter difficulties, please call 800-590-6867 for assistance.
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What do I need to participate in an On-Demand course?
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- An Internet connection of at least 33 Kbps (you may listen to audio-only versions of our video courses if you have a dial-up connection)
- Microsoft Internet Explorer web browser, Version 6 or higher (click here to download free from Microsoft)
- Windows Media Player (click here to download free from Microsoft)
- A recent version of Acrobat Reader (click here to download free from Adobe)
- A sound card and speakers
- A credit card (MasterCard, Visa, or American Express)
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Can I use a Macintosh computer to view an On-Demand course?
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Unfortunately we cannot support customers with Mac computers. However, we have successfully tested our On-Demand courses with the Flip4Mac plug-in. Please visit our MAC Compatibility page for more information: http://www.vacle.org/macinstructions.htm
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Can I pay for an On-Demand course or live Webcast with a check?
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No, all registrations for online courses must be purchased with a Visa or MasterCard number online on this website. You must be registered and logged in with the system to purchase and view On-Demand courses so that the system can print out your certificate of attendance correctly. It is not possible to register for On-Demand or live Webcast courses by sending in a check or by calling the Virginia CLE office.
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How long can I access an On-Demand course after I've purchased it?
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Once you have purchased an On-Demand course, you may access it at any time of the day or night for six months from the date of purchase, unless it is removed from the website before then. Courses scheduled to be removed from the website will have an “End Date” displayed on the View Courses pages and on your View My Purchased Courses page. Please do not register for a course with an End Date if you will not be able to complete it prior to that date.
See the Online Bundle FAQs for information about courses purchased with Bundle Credits.
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Can I stop listening to an On-Demand course and return to it later?
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Yes, you may return to view any of your purchased courses for six months from the date of purchase, unless it is removed from the website before then. Courses scheduled to be removed from the website will have an “End Date” displayed on the View Courses pages and on your View My Purchased Courses page.
On-Demand courses are split into 15-minute segments. Please note that only segments that have been completed are recorded on your account, so if you leave a program in mid-segment, you will have to start at the beginning of that segment when you return.
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Can I fast-forward through an On-Demand course and still get credit?
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No -- in order to complete the course and receive credit, you must listen to each segment sequentially and in its entirety. Fast-forwarding will result in your having to re-listen to that particular segment.
You may complete the entire course (all segments) in one sitting, or you may leave the site after completing a segment and return to complete the next segments at a later time.
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I registered for an On-Demand course at work, but I would like to take the course at home. Do I need to re-register or re-purchase it?
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No, once you have purchased an On-Demand course you may access it at any time from any PC computer with an internet connection and the correct system requirements. (See What do I need to participate in an On-Demand course? above.)
Click here for instructions on how to log in and view an On-Demand course: http://www.vacle.org/onlineSemInstructions.htm
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What is the Bulletin Board?
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Bulletin Boards provide you an opportunity to post a comment or question about an On-Demand course you have completed which may be viewed by others who have completed the On-Demand course. Virginia CLE monitors the Bulletin Board for each course and any questions you post will be emailed to the course's speaker(s). Answers will be posted on the board and emailed to you directly.
You may visit the Bulletin Board for any On-Demand course you have completed by logging in to the site on the Welcome Page, clicking the View My Purchased Courses link under the FILTERS header, and clicking on the Bulletin Board button next to an On-Demand course you have completed.
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How do I purchase and view a live Webcast?
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Please click here for instructions and information about our live Webcasts: http://www.vacle.org/webcasts.htm
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Can I test my system before I purchase a live Webcast?
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Yes - please visit the Welcome Page and click on BOTH of the Webcast Demo and On-Demand Demo links to launch the tests.
If you encounter difficulties, please call 800-590-6867 for assistance.
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What do I need to participate in a live Webcast?
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- A high-speed Internet connection (DSL or broadband)
- Microsoft Internet Explorer web browser, Version 6 or higher (click here to download free from Microsoft)
- Windows Silverlight Player (click to download free from Microsoft)
- A recent version of Acrobat Reader (click here to download free from Adobe)
- A sound card and speakers
- A credit card (MasterCard, Visa, or American Express)
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Can I use a Macintosh computer to view a live Webcast?
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Unfortunately we have been unable to successfully test our live Webcasts on Mac computers. Please visit our MAC Compatibility page for more information about On-Demand courses: http://www.vacle.org/macinstructions.htm
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Can I pay for an On-Demand course or live Webcast with a check?
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No. All registrations for online courses must be purchased with a Visa or MasterCard number online on this website. It is not possible to register for On-Demand or live Webcast courses by sending in a check or by calling the Virginia CLE office.
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How do I download and/or print the written materials for On-Demand and live Webcast courses?
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All On-Demand and live Webcast courses come with written materials in PDF format, which you may print or view during the course or after you have completed it.
- Log in to the site on the Welcome Page with your email and password.
- Click the View My Purchased Courses link under the FILTERS heading.
- Click the Listen/View icon next to the course name of an On-Demand or live Webcast course you have purchased.
- On the next page, click the Materials tab at the top right.
- Click the Written Materials link to open a new window with the written materials.
- Print or save the PDF file of the materials to your computer.
Adobe Reader is required to access the written materials. If you do not have a recent copy of Adobe Reader, download it free from Adobe here.
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Will I receive a print copy of the written materials?
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No, Virginia CLE does not provide printed or bound copies of the written materials for On-Demand courses or live Webcasts. If you are having trouble obtaining a copy of the materials from the website, please contact technical support at 800-590-6867 for assistance.
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Which Virginia CLE On-Demand and live Webcast courses are approved for CLE credit?
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All of our On-Demand and live Webcast courses are approved for CLE credit by the Virginia State Bar. The Credits column on the View Courses page indicates how many MCLE credits each course is worth.
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Where can I get a copy of the MCLE Regulations for Virginia?
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The Virginia MCLE section of the VSB website is here: http://www.vsb.org/site/members/mcle-courses/
A PDF of the MCLE Regulations may be downloaded here: http://www.vsb.org/pro-guidelines/index.php/mcle-regs/ |
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How do I get my MCLE Certificate of Attendance?
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- For On-Demand courses, click the gold Finished Course button underneath the video box once you have completed the final segment. You will be taken to a webpage from which you may download your time-stamped certificate. It will contain your name, your bar number, and the Course ID number.
- You may also log in and click on the View My Purchased Courses link under the FILTERS header at any time after you have completed a course (but before the course is deactivated). Click on the Certificate button next to the completed course's title and download or print a copy of the certificate.
- For live Webcast courses, click the Download Certificate link on page from which you launch the live Webcast. Be sure to look for the Course ID number in the chat room at the end of the webcast and write it on your certificate.
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How do I report my credits to the Virginia State Bar?
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Please note that Virginia CLE does not report your credits - you are responsible for submitting each certificate.
Click here to view the VSB MCLE website instructions for reporting credits.
First, you will need to download your MCLE Certificate of Attendance. We recommend that you always print out a copy for your records. See the question above for instructions how to do this.
- You may certify your attendance online at https://member.vsb.org/vsbportal/.
- Or, you may mail or fax it to the MCLE Office at the Virginia State Bar, Eighth & Main Building, 707 East Main Street, Suite 1500, Richmond, VA 23219. The fax number is 804-775-0544. (This information is at the top of each certificate.)
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I took an On-Demand course and claimed credit for it in a previous credit year. Can I take the same On-Demand course again and claim credit for it in a different credit year?
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You may not claim credit for the same course (or an On-Demand course extracted from a live course you have taken) in two consecutive years. You must wait a full credit year to take the same course again.
According to Regulation 102(f), as of November 1, 2004: "A member may not receive credit for any seminar which is not materially different in substance from a seminar for which the same member received credit during the same completion period or the completion period immediately prior to the one for which credit is sought."
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Can I obtain credit for a partially completed course?
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- For On-Demand courses: No. The MCLE Board will not accept any certificates for On-Demand courses that are not printed from the online course website, and your certificate is not generated from the online course website until the whole course is completed.
- For live Webcast courses: Yes. Because a Webcast is a live program, you may certify partial credit rounded to the nearest half hour.
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Can I receive Guardian Ad Litem (GAL) credit for On-Demand or live Webcast courses?
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GAL approval of our courses is done on an individual course basis.
Visit our GAL page at http://www.vacle.org/sem_guardian.htm for more information about which specific courses have been approved.
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Can I obtain CPE credit for the Virginia Board of Accountancy by taking Virginia CLE's On-Demand courses?
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As a result of the new self study standards set by the Virginia Board of Accountancy, starting on April 1, 2004, Virginia CLE's On-Demand courses may not be taken for Virginia Board of Accountancy CPE credit unless otherwise noted.
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FOR ALL TROUBLESHOOTING ISSUES:
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Check the System Requirements to make sure your system is updated properly. See What do I need to participate in an On-Demand course? and What do I need to participate in a live Webcast? above.
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I clicked the Listen/View button but nothing happens.
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- Make sure your pop-up blocker is turned off. On the menu at the top click on Tools → Pop-Up Blocker → Turn Off Pop-up Blocker.
- If you have an additional toolbar installed such as Google Toolbar, make sure its pop-up blocker is off as well. You may find instructions for disabling the Google Toolbar Popup Blocker at http://www.vacle.org/googlepopupblockerinstructions.htm.
- Please call our technical support line if you continue to have problems at 800-590-6867.
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My audio course won't play.
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Internet Explorer 8 sometimes affects our audio courses. This can be fixed by setting the browser to operate in Compatibility Mode.
- Click on Tools on the menu at the top between Favorites and Help
- Click on Compatibility View Settings
- Click Add to add
eondirect.com to the list of compatibility sites
- Click Close
- The website should display a yellow bar at the top of the screen and ask you if you want to install an Active X plug-in
- Install the plug-in and the audio course should now play
- If the course still does not work, try closing the Internet Explorer down, re-launching Internet Explorer, logging back in and re-launching the course. (Click here to open a window of course launching instructions.)
- Call our technical support line at 800-590-6867 for more assistance.
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I'm trying to take an On-Demand course, but I can't hear/see anything.
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Connection Issues:
- If the course is just starting to load and you have a slow connection to the Internet, it may take some time for the course to begin streaming.
- If the Windows Media Player box on the screen says "Buffering", please wait. The system is establishing a connection and will start to stream the course as soon as possible. If the system buffers for more than 2 minutes, please call 800-590-6867.
- Sometimes your connection may be too slow to stream the course, due to internet congestion at some point between the media server and your computer. You may want to try to access the course at a different time of day, especially if other websites (such as YouTube) are running slowly.
Windows Media Player Issues:
If the course is not playing and the Windows Media Player box no longer says Buffering or Connecting, verify that you are using Windows Media Player version 9.0 or better.
- You can check this by manually opening Windows Media Player. Click on the Start button, then click on Programs, then click on Windows Media Player.
- Click on Help from the menu at the top of the screen (if you do not see the menu try right-clicking near the top of the player).
- Click on About Windows Media Player. The version number will be displayed inside the window that pops up.
- If you do not have version 9.0 or better, you will need to download an up-to-date version of Windows Media Player here.
Computer Speaker and Sound Issues:
Verify that your speakers are plugged in and turned on. Also confirm that your audio software on the computer is not turned down. You can check your audio settings by clicking on the Start button, then on Control Panel, then on Sound.
Firewall Issues:
Some organizations (especially government institutions) install firewalls to prevent employees from streaming audio or video. Check with your system administrator to make sure you don't have a firewall in place that may prevent the streaming. You may need to give your system administrator our technical support number (800-590-6867) for help.
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I can't get past a segment on an On-Demand course.
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Please note: If you try to fast forward or rewind on the media timeline, the system may re-start the current segment and you will not get credit for the segment.
Please do not click the Next Segment button until the current segment has completely finished. Some segments have a few seconds of dead air at their end - be sure to check that the Windows Media Player clock has reset to 00:00 before clicking the Next Segment button. Otherwise, the system may re-start your current segment.
Check the On-Demand system requirements and make sure Internet Explorer and Windows Media Player are updated. See What do I need to participate in an On-Demand course? above.
On the Internet Explorer top menu click Tools → Internet Options → Privacy tab to check that your security settings are set to Medium. Click the Sites button on the Privacy tab to Allow eondirect.com to use cookies on your computer.
If you still experience trouble completing a segment, please contact technical support at 800-590-6867. You may need to give your internal network administrator the technical support number so that they can identify any firewall issues.
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My computer is displaying an ASP500 error.
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There are several possible causes for an ASP500 error. Generally, it is caused when your connection to the online course site is interrupted. Logging out and then logging back in to the site will usually fix this type of error.
If exiting and re-entering the online course site does not work, please contact technical support at 800-590-6867. You will need to provide your browser name and version number when you call.
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I've finished listening to an On-Demand course, but I can't get my certificate to print.
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If you have completed the final segment of the course and clicked the gold Finished Course button, then you should have been taken to a page with a link to download your certificate.
If you encounter difficulties you can try logging out and logging back into the Welcome Page and then clicking the View My Purchased Courses link under the FILTERS header. The Certificate button should be visible for your completed On-Demand courses.
If you are using the AOL browser, see the AOL Users section below.
Call our technical support line (800-590-6867) if you continue to have problems accessing your certificate.
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I forgot my password.
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You can have your password automatically emailed to you on our Welcome Page. Click the Forgot Your Password link under the Member Login box. Where prompted, enter your e-mail address. You will be emailed the password for the e-mail address that you entered within several minutes.
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My browser / Internet connection / computer crashed in the middle of an On-Demand course's segment.
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Unfortunately if you experience a crash in mid-segment, you will not receive credit for that segment. You will need to log back in on the Welcome Page, click the View My Purchased Courses link under the FILTERS header, and then click the Listen/View button to re-launch the On-Demand course. (Click here for On-Demand course launching instructions.) The system should allow you to begin at the beginning of the segment you were viewing when the crash occurred.
If your browser / Internet connection / computer continues to crash, you may want to try listening to the course at a different time of day, when the Internet may be less congested (morning and late evening are recommended).
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Is AOL compatible with this site?
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We do not recommend using the AOL browser with this website. If you are using the AOL browser and are having trouble getting past a segment, printing a certificate, or accessing the online course site, please try using Internet Explorer browser:
- Click on the Windows Start button, then click on Programs, then find and click on Internet Explorer to launch the browser.
- Browse to our Welcome Page and log in with your email and password
- Then click the View My Purchased Courses link under the FILTERS header.
- Next, click on the Listen/View button next to the course title you wish to view.
- Or click on the Certificate button to access an MCLE certificate for a completed course.
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